Tandem will only use personal data as specified in this Privacy Policy and for its legitimate business reasons. Tandem operates in accordance with the Data Protection Act 2018 (“GDPR”), and any amendments thereto. For the purposes of the GDPR, the data controller is Tandem, unless otherwise confirmed in writing to you at the time your data is collected by Tandem.
Collection and Use of Data
Unless otherwise provided in the Privacy Policy or the Terms of Use, Tandem will not sell, rent, or trade your personal information to third parties for marketing purposes without your express written consent. Tandem will only pass your data to other third parties in accordance with this Privacy Policy, the Terms of Use Policy, any other terms, and conditions of supply, or if required to do so by law. Tandem may disclose your data to certain permitted third parties, such as third-party service providers, Tandem’s own professional advisers who are bound by confidentiality codes, and when Tandem is legally obliged to disclose your data.
Tandem can obtain personal data from you (including your name, postal address, telephone number, email address and payment details) from a number of different sources:
When you supply us with your details when discussing matters over the telephone, or if you submit a request for details to be provided to you by mail or email, or via the website, or provide us with your business card or contact details (in any other form) for communicating with you.
Tandem needs your name, address, telephone number and/or email address so that we can contact you and send out information to you that it thinks may be of interest to you. Tandem also requires this information about you in order to provide you with our services and deal with your requests, applications, and instructions to us.
Tandem may use the information you provide to us for marketing and administration. Tandem may show the information to such of Tandem’s staff as need to see it.
Transfer of Personal Data
In order to carry out work for you, Tandem may need to collect information about you to pass to third parties (e.g. clients or other vetting and service providers) for the purpose of supplying services to you. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing Tandem with this information you provide your consent to transfer such information out of the EEA. The information collected may include your name and any other relevant information required for performance of the services.
Your rights
You have the right to ask Tandem not to process your personal data for marketing purposes. You also have the right to access information held about you by Tandem. Your right to access can be exercised in accordance with the Data Protection Act 2018 (“GDPR”), as amended from time to time, and any access request may be subject to a fee of £10 to meet Tandem’s costs in providing you with details on the personal data we hold about you.
Consent
By disclosing your personal information via the Website, over the telephone or via email, post, other documents or verbally, you consent to the collection, storage, and processing of your personal information by Tandem in the manner set out in this Privacy Policy, the Terms of Use Policy and any relevant terms and conditions of business.
‘Unsubscribe’ Policy
Tandem may email or send by post details about services or newsletters which Tandem believes may be of interest to you unless you inform Tandem otherwise. You may at any time unsubscribe to receiving information about Tandem by sending an email info@tandem-property.com.
Change/Modify Details
If you change your contact details, please send an email with your new details to Contact. If you have any questions or concerns about the information Tandem holds about you, you may email Tandem at info@tandem-property.com.
What we collect
We may collect the following information:
- Name and job title.
- Contact information including email address.
- Information relevant to events and seminars.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may send promotional emails about events, seminars, and other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
This privacy policy was last updated in March 2025.