Delivering high quality property asset management services nationwide
Tandem has established teams delivering the core services to meet our client requirements at all times, including property portfolio management. This ensures stability and integrity together with resilience and flexibility. Our platform and approach gives our clients the opportunity to entrust their property management to experts, confident in the knowledge that their assets will be protected, maintained and enhanced and that their occupiers will receive a genuine customer focused service. Tandem will provide an efficient and resilient property asset management service empowering our clients.
Property asset management requires a strategic approach to identify and take opportunities to improve net income and add capital value. We consider occupiers requirements and lease activity. We consider location and market activity. We monitor condition, services and customer engagement. We advise on compliance and ESG objectives.
Our aim is to ensure asset performance matches the clients investment objectives. We ensure assets are protected and maintained. We focus on data management and lease events, net income and overall financial performance. We track service charges and capital investment, compliance and customer engagement. We track key property management issues and provide consistent high quality reports. We provide a response when its needed.
Financial management includes accounting for all rent, service charges and other lease charges with a real focus on collection performance, arrears and debt recovery. We enhance financial reporting, track cash flow and meet lender requirements. We support tax reporting and company accounting.
Our dedicated Property Finance team of qualified accountants can provide full property management accounts and lenders’ debt reporting. The transaction data created from the core lease information held on the QUBE database is used to develop the finance reports and analysis required. This end-to-end reporting is robust and efficient.
All members of the Property Finance team have specific client responsibility to build and develop a detailed understanding of reporting requirements, timing, and key deadlines. The team aims to become close partners and an extension of the client’s own accounts team. We aim to make the Tandem team integral to the clients’ investment strategy.
Facilities management provides a comprehensive FM service that delivers the management of suppliers and performance monitored services, maintenance and repairs. The FM teams regularly inspect demised areas, common parts and vacant space with a focus on full legal and statutory compliance. Customer feedback and enquiries are managed through a dedicated 24/7 Customer Service Desk.
“Tandem are an amazing team.
M7 are highly impressed.”